PRIVACY POLICY

Updated February 5, 2025

🔹 Key Points Summary

Before diving into the details, here are the essential things you should know about how we protect your privacy:

✅ Your Data Collection and Use: We collect information you provide (like your name and email) and some automatic data (like device information) to deliver your course experience and improve our services. We use industry-leading platforms like Kajabi, Keap, and SamCart to provide our services securely.

✅ Your Privacy Rights: You maintain control of your information and can request access, updates, or deletion of your data by contacting [email protected]. We never sell your personal information to third parties.

✅ Marketing and Communication: We use tools like Google Ads and Facebook Ads to reach potential students. You can opt out of marketing communications while still receiving essential course updates.

✅ Security Measures: We protect your data using enterprise-grade encryption and secure cloud storage. In the unlikely event of a data breach, we'll notify you within 24 hours.

✅ Program Recordings: We record group coaching sessions for quality assurance, but you'll always be notified before recording begins and can opt out.

1. Introduction

Welcome to Awakened Academy ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share information when you interact with our websites, programs, coaching services, and marketing platforms.

By using our services, you agree to this Privacy Policy and the collection and processing of your data as described herein.

2. Information We Collect

We collect personal and technical information to provide and improve our services.

(a) Personal Data You Provide Directly

✅ Name, email, phone number, and mailing address
✅ Payment and billing details (processed securely via Stripe, PayPal, SamCart)
✅ Course progress, participation, and assignments
✅ Communications with our team (emails, support requests, surveys)

(b) Automatically Collected Data

✅ IP address, device details, browser type
✅ Website interaction, clickstream behavior
✅ Ad engagement via Google Ads, Facebook Ads, and Hyros tracking
✅ Heatmaps and session recordings for user experience analysis (via Kajabi, Instapage)

(c) Third-Party Software & Tracking Data

We use multiple platforms to track and improve our services. These services may collect additional data:

Google Services (Google Ads, Google Analytics, YouTube, Gmail, Google Forms)
Facebook Groups & Facebook Ads (Meta Pixel, Retargeting, Conversions API)
Hyros (Advanced ad tracking and attribution data)
Kajabi (Course hosting, membership management, progress tracking)
Keap & Close.com (CRM, email marketing, automation tracking)
SamCart (Payment processing, order history, checkout behavior tracking)
Instapage (Landing page behavior, click tracking, heatmaps, form submissions)

⚠️ Note: These third parties have their own privacy policies, and we encourage you to review them.

3. How We Use Your Information

We use your data to:

✅ Deliver coaching programs, training, and certification courses
✅ Process payments securely through third-party providers
✅ Send essential program updates, course notifications, and educational content
✅ Improve ad targeting (Google Ads, Facebook Ads, Hyros tracking)
✅ Provide customer support and resolve technical issues
✅ Analyze engagement to improve our offerings (Google Analytics, Kajabi, Keap)
✅ Prevent fraud, enforce terms, and comply with legal obligations

4. How We Share Your Data

We do not sell your personal data but may share it with:

(a) Third-Party Service Providers

We work with trusted providers for:
✔ Secure payment processing (Stripe, PayPal, SamCart)
✔ Email marketing & CRM (Keap, Close.com)
✔ Course hosting & progress tracking (Kajabi)
✔ Advertising & tracking (Google Ads, Facebook Ads, Hyros, Instapage)
✔ Cloud storage & security (Google Drive, AWS)

These providers must adhere to strict privacy and data protection rules.

(b) Legal Requirements & Business Transactions

We may disclose data if required by law, court order, or government authority or in case of a business merger or sale.

5. Data Retention & Your Rights

We retain data only as long as necessary for legal, tax, and business purposes.

✅ You have the right to:

Request a copy of your data
Correct or update information
Request data deletion (unless retention is required by law)
Withdraw consent for marketing emails

📧 Contact us at [email protected] to exercise these rights.

6. International Data Transfers

Since we operate globally, your data may be stored in the United States or other locations where our service providers are based.

✔ We comply with GDPR, CCPA, and applicable data transfer laws.
✔ Appropriate safeguards are in place for cross-border transfers (e.g., Standard Contractual Clauses).

7. Coaching Call Recordings & Consent

📢 Recording Notice
✔ We record group coaching calls and training sessions for quality assurance and future reference
✔ Participants will be notified before recording begins
✔ You may request to opt out of being recorded

8. Data Security Measures

✔ Enterprise-grade encryption (SSL, AES-256)
✔ Secure cloud storage (Google Cloud, AWS)
✔ Regular security audits & compliance checks
✔ Access controls (limiting data to authorized staff)

⚠️ No system is 100% secure. While we take strong security measures, we cannot guarantee absolute protection.

9. Data Breach Response

📢 In the event of a data breach, we will:
✔ Notify affected users within 24 hours
✔ Provide a detailed summary of the breach, including impacted data
✔ Outline steps taken to mitigate risks and prevent recurrence
✔ Offer guidance on how affected users can protect their information

10. Policy Updates & Changes

We may update this policy due to regulatory changes or service updates.

✅ Changes will be posted here and communicated via email.
✅ Your continued use of our services constitutes acceptance of changes.

Last Updated: February 5, 2025

11. Contact Information

For any privacy concerns, you can reach us at:

📧 [email protected]
📞 1-808-215-7992
📍 PO BOX 441, Sedona, Arizona 86336